Job Title: Technical Support Engineer
Location: India
Job Type: Full Time
About the job
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. Technical Support In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team, we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration,n and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each d, ay we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Response and Resolution: You own, invest, ea,t and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Qualifications
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
- OR 3+ years of technical support, technical consulting experience, or information technology experience.
- Technical Support OR equivalent experience
Language Qualification
English Language: fluent in reading, writing, and speaking.
– Knowledge of Microsoft Azure Platform services (IaaS) including Virtual Machines, VMSS (virtual machine scale sets), Azure Encryption, Image Builder, Compute Gallery, Azure Storage, Azure Portal – Administration and Troubleshooting.
–Technical Support Azure Platform development and deployment Lifecycle
– Familiarity with tools: PowerShell, Netmon, Fiddler, CLI (command-line interfaces)
– Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
Operating System – Windows and Linux
– Familiarity with Active Directory, Security, OS (operating systems) Internals concepts (Windows & Linux)
– Familiar with OS troubleshooting, Performance, OS Update, RDP/SSH, Licensing, and OS Boot
– Understanding of Virtualization concepts and virtual system administration.
Networking
– Familiarity with networking concepts including VIPs (Virtual IP), NAT (network address translation), DNS
– Familiarity with networking tools (ping, Tracert, Tracemon, Wireshark, etc.)
– Technical Support Understanding of load balancing, VPN (virtual private networks) technologies preferred
–Technical Support Understanding of the OSI (Open Systems Interconnection) model and related concepts
Knowledge of VMware NSXT, HCX, and VSphere.
- 2-5 years of support or equivalent experience, including a acustomer-facingg or customer support role
GENERAL
- Available to work critical cases as needed on a 24×7 basis or through an on-call model.
EDUCATION/CERTIFICATION
- Degree in Computer Science or equivalent experience
- VMware Certification.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
How to Apply:
Please submit your resume and cover letter through Submit Resume to apply for this position.
